Delivery & Collection
DELIVERY Terms & Conditions
- Orders over R500.00 receive FREE local delivery.
- Free shipping does not apply on order over 15kg local / national.
- Orders over R1000.00 receive FREE delivery for national deliveries.
- Courier door-door on all deliveries which will include a tracking number except where free deliveries are delivered post office counter to counter.
- Local Areas may receive personal delivery from The Dog Box.
- If you wish to use your own courier service please contact us for arrangements.
- Areas outside Local & Main Land will receive orders via post office counter to counter. If courier service is preferred, the consumer will be liable for the additional delivery costs.
Local & Main Deliveries under 2kg – R85.00 & R33.00 per kg thereafter
National Deliveries – 0-15kg R95.00 15-25kg R150.00 & R6.00 per kg thereafter
DELIVERY SCHEDULES & TIME:
Weekdays 09:00-16:00 (Excl Public Holidays & Weekends)
- Orders are processed once proof of payment is received. We do out utmost best to get the orders out and delivered to our consumers ASAP.
- Orders are dispatched within 24 hours after payment is received.
- Delivery can take up to 7 days but 90% of the time we work on 1-3 days, depending on product availability, supplier availability etc.
- Post office counter to counter delivery can take up to 10 days to receive orders.
- Please ensure you give a daytime delivery address as packages are delivered during the day and consumers will be held liable for delivery fees if package needs to be re-delivered.
COLLECTION
All orders can be collected at one of our branches situated in Edgemead and Melkbosstrand.
No processing/delivery fees will be charged. If collecting at our Melkbosstrand branch please allow 24hours to process your order and get it ready for collection.